FAQ

- Macalister Branch 04 2261108
- Pulau Tikus Branch 04 2271148

XS - Boy cut
S - Short bob
M - Shoulder
L - Chest
XL - Waist

Monday - Friday 1130am - 830pm
Saturday 11am - 8pm
Sunday 11am - 7pm
Macalister Branch ( Tuesday Off )
Pulau Tikus Branch ( Monday Off )

TERMS AND CONDITION

Our working days are Mondays to Fridays, excluding weekends and public holidays.

All transactions (emails and payment verifications) will be attended to within 1-2 working days.

Once you have checked out and your order has been confirmed, you are not be able to make any changes to your order. Please make sure that everything is correct before clicking the confirm button. No refunds/exchanges will be allowed.

We reserve the right to refuse/cancel an order without prior notice for reasons such as:
* Product ordered is no longer available in stock
* Payment is not completed and notified to us within 48hrs / 2days from the issue of the order invoice
* We are unable to obtain authorisation of payment?and/or if we suspect any fraudulent activity

DELIVERY
Orders shall be shipped within 1-2 working days upon payment verification. Mailing days fall on weekdays. Weekends and Public Holidays are excluded. All orders will be shipped out according to order number, we do not combine orders.

Your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied.

PURCHASE
Kindly ensure you have selected the correct item(s) in the correct products before checking out. Twiggy Hair Salon will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong products are selected, or if duplicate orders are placed.

Kindly ensure the full and correct address is stated, including your mobile number. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery fee will apply if parcel is returned.

All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.

DISCOUNT CODES/ VOUCHERS
If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase.

Discount codes may or may not come with an expiry date. This will be informed accordingly.

Discount codes are strictly non-extensible.

Orders placed using discount codes are not applicable for exchange and returns.

RETURNS
No exchange / refund will be made for product that does not fit or not deemed defective. Twiggy Hair Salon shall not be responsible for the damage caused during shipping.

We take care to ensure all products are checked and packed before they are shipped. However, if you have received a defective product:
* Defects have to be notified to us via your invoice order within 7 days from date of item mailed
* Instructions will be given as to how to proceed with the return. Please note that the returned item has to reach us within 5 maximum days after instruction email is sent
* Returned item must be brand new/in the original state unworn, unwashed & not smell of deodorant /perfume/ washing powder, otherwise an exchange/refund will be ignored and returned item will be sent back within 3 working days via normal mail. Customers shall have to incur the shipping costs.
* For case-basis exchange / refund, no refunds will be made for products that are still available
* We are not liable for any lost mails in the exchange/refund process.

Privacy Policy

At Twiggy Hair Salon, we take into account the privacy and protection of your Personal Information very seriously. We do our best to ensure that when you shop with us, you can have the confidence that your information is safe and secure.

We collect Personal Information that you provide to us voluntarily on Twiggy Hair Salon website and its other related channels and process it for the following purposes ("Purposes"):
* To complete transactions with you, manage and verify your account details with our online store;
* to directly market our new products and services to you;
* to understand and analyse our sales aid us to cater to market demands;
* to create, improve, share and provide products and services to meet your requirements;
* to inform you of new updates in promotions new products;
* to process exchanges or product returns and refunds;
* to improve our products and services; and,
* to respond to requests or complaints.

WE DO NOT SELL INFORMATION OF OUR CUSTOMERS TO ANYONE.

Twiggy Hair Salon committed to protecting the privacy of all our consumers. Our privacy policy intends to provide our consumers with a safe and secure online shopping experience. This privacy policy protects consumers providing information through the website and is not intended to protect business information. By shopping on our store, you agree to collection and use of your information.

Your Privacy
We will not divulge your personal information, email address, credit card information to any third parties site without your permission, unless you have requested or authorized us to do so. We do not sell your personal information to any third parties site for any reason. Your personal information may however, be shared with third parties to complete a transaction that you have authorized us to do so.  

Twiggy Hair Salon reserves the right to amend the terms from time to time without prior notice. If you have any clarifications, kindly email us at twiggysalon@live.com

Collected Information
We only collect the information that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site on our site.
 
Personal Identification Details
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.

Confidentiality
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.